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Product

Better way to communicate tour prices

December 5, 2016 | By | No Comments

We’ve added the ability to label your advertised prices! Previously, the advertised price of a tour gave no indication if it was the starting cost, per day, per head, or anything else. Now you can place a custom label before or after the price.

This new feature lets you position your tour pricing more effectively.

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You can set pice labels on the Prices & Rates page in the back office:

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Better way to communicate your tour’s duration

November 28, 2016 | By | No Comments

When you’re displaying the duration of a tour, it might be cumbersome to tell your customers the tour’s duration down till the last hour and minute. Whilst it might be technically true that a tour lasts 9 days and 3 hours- say the tour starts at 9am on the first day and ends at 12 noon on the tenth day – it’s more convenient for both you and the customer to say that the tour lasts “9 nights, 10 days” instead. Here’s how this will look on your website:duration_ad_1
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Product Updates: Sticky Navigation and Scheduled Reports

November 21, 2016 | By | No Comments

Sticky Navigation Links on Tour Pages

We’ve added a “sticky” navigation to all tour pages. This navigation appears automatically, based on the content you add to a tour. It allows customers to navigate to specific sections of your tour content easily – especially useful when you have a lot of content on your tour pages.

Here’s what it looks on the desktop:stickynav-2

And here’s what it looks on the mobile:stickynav_mobile

Scheduled Reports

Originally, reports (like the sales report, accounting report, etc) were scheduled to be sent at the End of Day in Indian Standard Time. We’ve made a small adjustment, and now you should receive your reports at End of Day based on your local time.reports_v2

Product Updates: Add Carousels To Your Tour Websites

November 13, 2016 | By | No Comments

In the past, our customers have been able to add only a single banner to pages on their tour website. We’ve made a few changes, and now the Home page, About page, Contact page, and any other static pages can have multiple banner slides in the form of a carousel. (Tour pages always had the option of a picture gallery – so nothing changes there.) Even better, we’ve given you several adaptive slide templates that will automatically update whenever you change your product content. This will make sure that the content on your slide is always up-to-date.

You can add banner slides to a page by going to Website > Pages > (Pick any page) > Banner slides. Here’s what it looks like:
bannercreation_v2On your website, each banner will be shown for 12 seconds before the carousel moves along. End-customers can use the arrow buttons and the navigation dots to move through the slides at will, so there’s no concerns about missing anything.

banner_v3For promoting a specific tour, we’ve provided you with the tour slides. Any changes you make to the tour – location, price, or anything else – are automatically updated on the banner, so you never need to worry about it being inaccurate.
toursUse the collection slide to promote your tour collections. As always, this will update automatically to keep all the information on the banner accurate.

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For coupons and promotions, there’s the promotion slide:

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And if you want to show anything not covered here, the custom slide is a simple layout you can use to create a banner displaying whatever you want:custom

Product Updates: Reordering Payment Processors and Improved Checkout Pages

November 7, 2016 | By | No Comments

You can now reorder payment options

As part of our continued improvements to the payment settings, we’ve added the ability to change the order that payment options are displayed to the customer.

Why might you want to do this?

There’s a term in psychology called the default effect – when presented with a list of options, a person with no preference is significantly more likely to select the first one. If you, as a tour operator, have a preferred payment option, listing it first dramatically increases the likelihood your customers will use it.

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We’ve improved the checkout page for partial payments

We noticed that for customers paying partially for a booking, the checkout page wasn’t entirely clear about: (a) the total booking amount, (b) how much was already paid, and (c) how much left to pay – so we fixed it. The new checkout page shows a clean breakdown of what’s been paid so far, how it was paid, and how much is remaining.

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Product Updates: Payment processors & short address

October 31, 2016 | By | No Comments

We’ve completely rebuilt our interface for setting up your payment processors. The new design is intended to make organizing payment processors a more convenient and user-friendly experience.

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We’ve also made a few quality-of-life improvements.

In some locations, payment processors require a different merchant account for each currency. To accommodate our clients in these areas, you can now add the same payment processor multiple times with different settings.

Additionally, you can now set which processors are available for which currency, or display a processor even when a currency conversion will be required. For these cases you can also set a flat-rate or percentage markup for each currency conversion through that processor.

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There’s also an improved preview of the processors available for each tour:

preview

We’ve Added Three New Payment Processors:

We’ve expanded our list of payment processors, so you can offer your customers an even better booking experience. Indian tour operators  now have the opportunity to collect payments through RazorPay or ICICI Bank, and operators in the United Arab Emirates now have the option of using PayFort.

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Our Customer Checkout Has New Payment Screens

At Vacation Labs we’re always striving to improve the experience of our clients and their customers. That’s why we’re proud to announce an improved UI for the customer checkout.

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You can now  give additional instructions for each payment processor. This field can also be used to remind customers the name under which the charge will appear in their card statement, in case your merchant identity is different from your brand name. As a final touch, the customer checkout now displays the final sale value and currency including all markups, so the value shown won’t differ on the payment processor’s page.

Payment step with additional messaging

The new “Short address”

We now offer the ability to display a “short address” for your tour. This can be a general location that travellers will find useful. For example, “North Goa” or “South Goa” is a better guide than “Bardez” or “Tiswadi”. Similarly, tourists in France might find “Paris” more helpful than “Place Charles De Gaulle”.

location-backend

This “short address” will show up in various places throughout the storefront. The detailed street address will show up only on the tour details page.

new-location-storefront

Driving details will only be sent to the customer via email after the booking has been confirmed. Here you can see an example of the booking email, with the new short address, detailed street address, and the driving directions:

email-confirmation