Creating a Booking Form with Extra booking fields
By default, every booking form collects your customer’s basic contact details such as Name, Email, and Phone Number. If you need additional details (lik...
Booking Engine
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Calendar: Opening/ Closing dates and managing them
Open dates/open for booking and Closed dates/closed for bookings are the 2 terminologies that are used in the Vacation Labs booking system in relation t...
Setting up Prices and Rates
Overview Price is an important variable in the tourism market. Many tour operators out in the market are selling the same tour as yours and price play a...
Integrate with your website
If you are not subscribed to the Vacation Labs Website builder because you already have your own website, then you can use our integration widgets to co...
How to Filter, Search, and Export Your Bookings
This article explains how to use the powerful filtering and search tools in the Bookings tab to quickly find the information you need and export it for ...
Creating coupons & managing discounts and offers
Coupons let you offer discounts and promotions on your Vacation Labs booking website. Here’s how you can create and activate them: Create a New Coupon G...
Using the Vacation Labs dashboard
Overview The Dashboard is your home screen in the Vacation Labs booking system. It provides: A calendar view with trips displayed on their departure dat...
Configure and customize your storefront
You can customize your storefront to have the look and feel like your website or to match your branding. You can add your logo, banner & background imag...
Modifying Email Templates
Modifying Emails & SMS This section allows you to modify the text for the customer-facing emails for eg Booking confirmation email, Booking modificatio...
Rearrange Form Fields in Booking/Passenger/Inquiry Form
This guide will walk you through the steps to change the display order of fields in your trip's booking forms. You can manage fields for the main Bookin...
What is a storefront
Apart from a booking engine, Vacation Labs gives you a fully optimized pages to beautifully showcase your tours and other landing pages. Your storefron...
Different Booking Status
Once a Booking is recorded in the back-office it can be in either a Confirmed, Unconfirmed, Cancelled, Pending Inquiry, Rejected, Cart Abandoned. This s...
Setup taxes or fees for bookings
Here's how you can setup taxes or service fees for your trips in Vacation Labs: While logged into your Vacation Labs account, click on Settings and then...
Sync your departures with Apple, Google or Microsoft Calendar
As a tour operator, you're often on the move. It can be challenging to track your upcoming departures without constant access to a laptop. You can solve...
Enable/Disable SMS notifications for your customers
Our bookings management system allows you to send SMS notifications to your custom ers when they book a tour. There are 3 types of SMS notifications ava...
SMS notification templates
Vacation Labs Bookings Management system allows you to send SMS notifications to your customers whenever they book a tour with you. These SMSs follow a...
Adding customers to the database without creating a booking
A customer database in Vacation Labs back-office is a central location wherein you can find any customer's details who has made a booking. Having a cust...
Customer tags for Coupons and Discounts
A Customer Tag is used to classify or organize your customers into groups for example: Premium members, Frequent buyers, Trekkers etc. Tagging customers...
Cancelling or rejecting bookings
Vacation Labs allows you to have full control on the bookings and cancel/reject the bookings with one single click if you want. Please follow the below ...
Recording an offline booking
This guide explains how to manually create a booking in your system for customers who book in-person, over the phone, or through any other offline chann...
Sending invites to Agents
Vacation Labs allows you to create Agent accounts so that these agents can sell your tours and activities on your behalf. All the bookings recorded by a...
Setting up a Post confirmation redirect URL
Once a customer completes a purchase, the booking process is over and most likely the user will now leave your website. By using the option to setup a P...
Record a payment collected offline
This article explains how to manually record a payment you have received outside of the online payment system, such as cash, direct bank transfer (NEFT/...
Managing the default Booking Terms URL
Booking Terms and Conditions are a mandatory part of the checkout process. Customers must agree to them to complete a booking. This article explains how...
Creating a Passenger Form with Extra Booking Fields
While the default booking form allows your customers to provide their contact details(Name, Email, Phone), you can attach additional Passenger Form to e...
How to make Title/salutation optional in booking form?
Title/salutation field (i.e. Mr/Mrs/Miss) of the primary contact details on the booking form is by-default set to mandatory, but you can choose complet...
Adding booking form message
Vacation Labs system allows you to display a message on the booking form, either for all trips, or specific trips. You can, for example, use this to com...
Sending booking related email notifications to non-users
You can send the Booking related email notifications not just to the admins and users but also to anyone from your team who does not have access to the ...
Setting Up Flexi Payment Link
When tour prices are high, most travellers find it difficult to make payments of large amounts at once. In orde to make it easier for your, you allow th...
Setting Up Post Booking Form
Overview In addition to the regular booking form (where customers provide details during the booking process), Vacation Labs also offers a Post Booking ...
Integrate your Payment Processor (Detailed)
Overview Payment processors allow you to collect online payments from your customers. Vacation Labs has integrated with several processors that are read...
Shared vs. Private Trips
Overview This is the very first setting when creating a tour and has a big impact on how your tour inventory (number of available seats will be managed)...
Advanced: Sharing seats across different trips
Overview The option to share seats across trips becomes essential in scenarios where the booking for one trip directly influences the availability or in...
Urgency triggers
Quick Overview What are Urgency Triggers? Enable urgency triggers for your account Important note before going live with urgency triggers Where are the ...
Payment flows: Minimum deposit, balance payment, payment reminders, and more
Overview This feature allows you to configure a minimum deposit for a tour along with a payment deadline. If the minimum deposit is not paid before the ...