Payment Re-sync and Auto-recovery
Release Notes
•
February 26, 2026
•
Saurabh Nanda
Occasionally, a customer’s payment may be successfully captured by the payment gateway but show up as “failed” or “abandoned” in your backoffice — typically due to a network glitch during the payment confirmation step. Previously, this required contacting support to manually correct the status. We’ve now added multiple ways to handle this:
Re-sync with payment gateway: A new button on the payment details screen that checks the actual status with your payment gateway and updates the record automatically.
Automatic recovery: When the payment gateway confirms a successful capture, the system now auto-recovers the payment without any manual intervention.
Mark as successful (non-gateway payments): For payments collected via bank transfer, cheque, or other offline methods, you can now manually mark a payment as successful directly from the backoffice.
