We’re building “Shopify for Travel”. Our customers can get a stunning website for their travel business within minutes; with an online booking engine, a backoffice system, digital marketing tools, and various inventory distribution tools.
What will you be doing
Multi-channel customer support (phone, email, WhatsApp, etc) in a non-scripted process, which involves understanding customer issues, determining the root cause, discussing possible solutions, and finally resolving the problem.
Hands-on problem solving: understanding & resolving customer issues by replicating them in our test environment and finding solutions (or workarounds).
Identifying bugs in our system
Testing new features
On-boarding, account setup, and training of customers
Building sustainable relationships of trust with customers through open and interactive communication
Why should you apply
Small team, big opportunity: You will be part of a small, 2-3 member operations team. If you get a kick in learning new things, getting your hands dirty, and getting stuff done – this is the right opportunity for you.
High level of ownership & independence: We will discuss and set out the goals, but it is you who will come up with the action plan. Enjoy this elbow room to get to your goal, your way.
Lots of opportunities to learn and grow. You will be working with a plethora of proprietary and third-party digital tools on a daily basis (our own platform, blogging engines, Google Search Console, Google Analytics, subscription billing software, ticketing software, etc)
There is an element of Software QA also in this role. This is a good opportunity for folks who are looking to move into Software Testing/QA in the future.
Competitive salary: We’re offering best-in-market salaries for the right people.
Who do we think will be a good fit
Education: B.E. / B.Tech. (in any engineering discipline – CS / IT preferred), or BCA / MCA.
Freshers can apply.
Good communication skills: Strong written and verbal communication skills.
Enjoy tinkering with new technologies and a knack of figuring things out on your own.
Working knowledge of modern digital products/tools. Your work will require you to deal with a lot of digital tools, like, content management systems, screen capture tools, basic photo editing tools, basic video editing tools. You need to have the ability to learn & adapt quickly.
