Image Image Image Image Image Image Image Image Image

Support Engineer (Work from Home)

We’re building “Shopify for Travel”. Our customers can get a stunning website for their travel business within minutes; with an online booking engine, a backoffice system, digital marketing tools, and various inventory distribution tools.

What will you be doing

  • Multi-channel customer support (phone, email, WhatsApp, etc) in a non-scripted process, which involves understanding customer issues, determining the root cause, discussing possible solutions, and finally resolving the problem.
  • Hands-on problem solving: understanding & resolving customer issues by replicating them in our test environment and finding solutions (or workarounds).
  • Identifying bugs in our system
  • Testing new features
  • On-boarding, account setup, and training of customers
  • Building sustainable relationships of trust with customers through open and interactive communication

Why should you apply

  • Small team, big opportunity: You will be part of a small, 2-3 member operations team. If you get a kick in learning new things, getting your hands dirty, and getting stuff done – this is the right opportunity for you.
  • High level of ownership & independence: We will discuss and set out the goals, but it is you who will come up with the action plan. Enjoy this elbow room to get to your goal, your way.
  • Lots of opportunities to learn and grow. You will be working with a plethora of proprietary and third-party digital tools on a daily basis (our own platform, blogging engines, Google Search Console, Google Analytics, subscription billing software, ticketing software, etc)
  • There is an element of Software QA also in this role. This is a good opportunity for folks who are looking to move into Software Testing/QA in the future.
  • Competitive salary: We’re offering best-in-market salaries for the right people.

Who do we think will be a good fit

  • Education: B.E. / B.Tech. (in any engineering discipline – CS / IT preferred), or BCA / MCA.
  • Freshers can apply.
  • Good communication skills: Strong written and verbal communication skills.
  • Enjoy tinkering with new technologies and a knack of figuring things out on your own.
  • Working knowledge of modern digital products/tools. Your work will require you to deal with a lot of digital tools, like, content management systems, screen capture tools, basic photo editing tools, basic video editing tools. You need to have the ability to learn & adapt quickly.
Apply now →