Managing Inquiries
View, search, assign, and manage all your website inquiries from the Vacation Labs backoffice — a central hub for every lead.
Inquiry Management
8 articles
Assigning Inquiries to Your Team
Assign inquiries to team members for follow-up tracking and workload distribution — see who's responsible for each lead at a glance.
Creating Inquiries Manually
Add inquiries for phone calls, trade shows, emails, and other offline leads — all from the Vacation Labs backoffice.
Inquiry Reports (CSV Export)
Download a CSV export of all your inquiries with date filters and proper formatting for Excel or Google Sheets.
Viewing, Searching, and Managing Inquiry Status
Navigate your inquiry list, search across all fields, and organize inquiries by status — New, Active, Won, Lost, Archived, or Spam.
Importing Meta Ad Leads as Inquiries
Automatically capture leads from Facebook and Instagram lead ad campaigns as inquiries in your Vacation Labs backoffice.
Automatic Inquiry Assignment (Round-Robin) and Staff Visibility
Route new inquiries to the right salesperson automatically, and control what each team member can see -- so inquiries are distributed fairly and no one steps on another agent's work.
Bulk Importing Inquiries from a CSV File
Import inquiries in bulk from a spreadsheet -- exported from WhatsApp marketing tools, Instagram, ad platforms, or any CSV -- and map, preview, and commit them in one go.