Release Notes
New features, improvements, and fixes shipped to your Vacation Labs account.
Send Ad-Hoc Emails to Departure Participants New
You can now send ad-hoc emails to all participants of a specific departure — directly from the departure details page. This is perfect for sending last-minute updates, logistics information, or custom communications to everyone on an upcoming trip.
To send an email, go to Backoffice > Departures, open a departure, and click Send Message in the sidebar.
See Who’s Logged Into Your Account with Session Tracking New
Your admin profile page now shows a list of active sessions — including the IP address and browser for each login. This makes it easy to spot unauthorized access or see if someone else is logged into your account.
Go to Backoffice > Your Profile (click your name in the top-right corner) to view your active sessions.
Boost conversions with the new photo gallery on tour pages
Photo gallery / slider on tour pages You can now add a Photo Gallery / Slider section directly to your tour pages using our travel website builder. Unlike the existing “Photo Gallery” button (which opens a popover/lightbox), this new section displays your tour photos right in the main content area — helping customers visualize the […]
Read more →New Automation Triggers: Booking Updated, Cart Abandoned, Payment Abandoned New
Three new automation triggers are now available for your WhatsApp messages and Zapier integrations:
Previously, automation rules could only trigger on “Booking Created” and “Booking Cancelled.” These new events open up powerful workflows like abandoned cart recovery via WhatsApp — which can directly help recover lost revenue.
You can configure these triggers in Backoffice > Settings > Automation Rules.
Passenger Pricing and Tax Recalculation Fix Fix
Fixed an issue where tax amounts were not being recalculated when passengers were added to or removed from a booking in the backoffice, and where the passenger form link would stop working after editing a booking.
Boost Tour Inquiries with Downloadable PDF e-Brochures
Downloadable PDF e-Brochures for your tours With a recent update to our travel website builder, you now have the option of providing PDF e-Brochures for your tours which customers can download. There are multiple ways in which this can benefit your tours business: Set-up PDF e-Brochures for your tours → Urgency triggers are available only […]
Read more →
Increase booking conversion with “Urgency Triggers”
Urgency Triggers With a recent update to our booking engine, you now have the option of displaying short messages, like Selling fast, or Last seat left, instead of the actual seats left at various places in the booking flow. This is especially useful to create a sense of urgency and drive conversions, especially during the […]
Read more →
WhatsApp Chat Icon; and WhatsApp Transaction & Marketing Messages
WhatsApp Chat Icon With a recent update to our website builder, you now add a floating WhatsApp chat icon to all pages on your website natively. Clicking the chat icon will initiate a conversation with your business using the WhatsApp app (on mobile) or WhatsApp Web (on desktop). Before this update, one was forced to […]
Read more →
Collapsible content sections + other bug-fixes
Collapsible content sections on your website With a recent update to our website builder, you can now add collapsible sections to any rich-text field on your website. These expandable sections, also called accordions, are great for streamlining content, such as FAQs, packing lists, pre-tour checklists, safety guidelines, etc. Just keep in mind to not use […]
Read more →