Increase booking conversion with “Urgency Triggers”

Release Notes December 23, 2024

Urgency Triggers

With a recent update to our booking engine, you now have the option of displaying short messages, like Selling fast, or Last seat left, instead of the actual seats left at various places in the booking flow. This is especially useful to create a sense of urgency and drive conversions, especially during the high season.

Before this update, there were only two options available: either show the exact number of seats available, or don’t show anything at all. Now you have the option of what message to show depending upon the number of seats left.

Configure Urgency Triggers for your booking engine →
Urgency triggers are available only on Pro Booking Engine plans


Bugfixes & Maintenance

Here’s a quick summary of of the bug-fixes and maintenance-fixes to various payment gateway integrations that we’ve made over the past few months:

All payment gateways: Earlier, when customers were redirected back to the tour operator’s website, the confirmation page was served on the Vacation Labs sub-domain, eg operator-name.vacationlabs.com. This has now been fixed and the website’s primary domain is used instead, i.e. www.yourdomain.com
Pesapal payment gateway: A bug was fixed due to which certain payments were failing where the tour name had special characters / symbols.
Razorpay payment gateway: Due to a Razorpay API change certain refunds were being recorded as failed in Vacation Labs even though the refund was actually successful in Razorypay. This was fixed.
DirectPay payment gateway: Payments were failing whenever a booking was made where the customer’s title was either missing, or was not supported by the gateway. This has been fixed.
CC-Avenue payment gateway: Webhook integration was completed where the payment’s status is directly communication by CC-Avenue’s servers to Vacation Labs’ servers. This ensures that the payment is not left in an incomplete status even if the customer’s network glitches.
Axis Bank payment gateway: A bug was fixed which was causing the payment flow to break in a very small percentage of cases where the original booking page URL contained URL params with special characters / symbols.
PayTM payment gateway: The API endpoints were changed based on a security notification / email received from the payment gateway. Complete end-to-end tests were successfully completed with the new API endpoints.

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